incraftex FAQ
What types of brass handicrafts do you export?

We export handcrafted brass idols, lamps, décor pieces, flower vases, wall hangings, and pooja articles. Each piece is made by skilled Indian artisans, ensuring authenticity and premium quality.

Are your products handmade?

Yes, all our brass handicrafts are 100% handmade using traditional casting and polishing methods perfected by Indian craftsmen.

Can I order customized designs?

Yes. We accept OEM and custom design orders — you can share your logo, dimensions, or artwork, and we’ll develop samples before final production.

How do you ensure product quality?

We follow multi-level inspections for finish, polish, and packaging. Buyers can also request third-party checks from SGS or Bureau Veritas before shipment.

Which Incoterms do you offer?

We export under FOB, CIF, and EXW terms from ports like Nhava Sheva, Mundra, and Chennai. DAP and DDP terms are also available on request.

What is your minimum order quantity (MOQ)?

MOQ depends on the item — typically 25 to 100 pieces per product. Mixed or assorted orders are welcome for container loads.

What is your standard production time?

Regular orders take 4–6 weeks, and customized designs may take up to 8–10 weeks, depending on the order volume.

From which ports do you ship?

We ship mainly through Nhava Sheva (Mumbai) and Mundra (Gujarat) ports. Air shipments are handled from Delhi and Mumbai airports. Shipment also can be done from other port of India.

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What export documents do you provide?

We include Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, Fumigation Certificate, and Insurance Certificate as required.

Do your products meet quality and safety standards?

Yes. Our brass products comply with international safety and finish standards. Composition or testing certificates can be provided on request.

What are your payment options?

We accept T/T (Bank Transfer), L/C, and PayPal. Standard terms are 50% advance and 50% before dispatch, depending on buyer profile.

Can I get samples before confirming bulk orders?

Yes, we provide paid samples. Sample costs are adjusted in your final order once it’s confirmed.

How do you pack the brass products for export?

Each item is bubble-wrapped, boxed securely, and then packed in export-grade cartons. Wooden crates or pallets are used for larger consignments.

Do you offer eco-friendly packaging?

Yes. We can use biodegradable or recyclable packaging materials to meet your sustainability requirements.

Which countries do you currently export to?

We export to the USA, UK, Germany, France, Australia, Canada, Japan, and several Middle Eastern countries.

How can I track my shipment?

Once shipped, we share the Bill of Lading or Airway Bill number for real-time tracking through the logistics provider’s website.

Who handles customs clearance?

We handle export formalities in India. For CIF or DDP shipments, we can assist with destination-side clearance if required.

What if products are damaged during transit?

In rare cases of damage, please notify us within 7 days of delivery with photos. We arrange replacements or compensation as per terms.

Are your brass items lacquered or uncoated?

We offer both. Lacquered brass maintains long-lasting shine, while uncoated brass develops a natural antique patina over time.

Can I get your latest catalog?

Yes, you can download our catalog from the website or request a customized product quotation via email.

Do you accept small trial orders?

Yes, we support trial or sample orders for new importers before committing to larger shipments.

What is the HS Code for brass handicrafts?

Our brass handicrafts generally fall under HS Code 8306, though it may vary by product type.

Can you label or brand products in our language?

Yes, we can print or engrave logos, barcodes, or language-specific labels as per your country’s import norms.

Are you a manufacturer or trader?

We are a manufacturer-exporter, directly working with Indian artisan clusters to maintain quality and fair trade practices.

Do you develop exclusive designs for importers?

Yes. We can create exclusive molds and custom patterns to protect your brand identity and product uniqueness.

Are you registered with any export body?

Yes, we are registered with the Export Promotion Council for Handicrafts (EPCH), India, and hold a valid IEC code.

Do you follow ethical production practices?

Yes. We ensure no child labor, fair wages, and safe working environments for all artisans and workers.

How long does sea or air shipping take?

Sea freight typically takes 25–40 days, while air shipments reach within 7–10 days, depending on the destination.

Can you provide product photos or marketing content?

Yes, we offer high-resolution images, descriptions, and specifications to help importers promote brass handicrafts effectively.

How can I start an order or request a quote?

Simply contact us via the inquiry form or email your product list. We’ll respond with a quotation, lead time, and export terms.

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